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Research reveals that for every customer that complains or lets you know they are not completely satisfied with your product or service, there are as many as 26 people who just don't come back. The other shocking statistic is every happy customer will tell 2 or 3 people of their good experience, but they'll tell 9 or 10 people about a bad experience. Add to that social media and the viral nature of the internet (where everybody loves a negative story) and one unhappy customer can cause a lot of damage to a small business today.So what can you do about?What you can do about it is take a proactive, open and honest approach with your customers. It is your responsibility to educate them to come to your first with their concerns, and give you the opporunity to rectify their problem.Taking a proactive approach gives you the chance to control the problem.Alternatively you become reactive. You'll s*pend your time putting out spot fires, extinguishing inflamed situations and carrying out damage control to avoid permanent damage to your businesses reputation.Here are 3 things you should do to encourage your customers to come to you FIRST.1. Tell them who to call - make it very...more
Advertising is one of the most important keys to a business success. No business can grow and make profit when their name does not generate any response or recall from the consumer. This is why investing on advertising and marketing campaign is essential for companies. However, in many cases, budget restrictions can make it challenging to launch an...more
Running a small business involves a lot of responsibilities. Along with the tasks of managing the sales and operations, you need to concern yourself with choosing the right suppliers for your various needs. One of the needs that will surely demand your attention is your business printing requirements. As a business owner in the Amarillo area, you...more
You can give out holiday greeting cards during the holidays for your business. Its one way for you to build rapport and give thanks to your customers, just a simple thank you for their patronage and loyalty. These greeting cards really dont cost much and its also good marketing for the business. If you plan to do this, you can either buy ready-made cards that are mass-printed or you can get personalized cards ordered. Whichever you choose, these simple greeting cards will make your customers feel that you value them and they will surely come back to you every time. Ready-made holiday greeting cards are available everywhere. You can get them at gift shops and stationary stores and they are actually pretty cheap. They have different designs and different cards for all the holidays. They are the most convenient things to buy if you want to give out something to your customers during the holidays. The down side of these ready-made holiday greeting cards is that they can be too generic. And sometimes, they all have the same message or theme. Since they are ready-made, you really cant add anything to them. If you want to write a personal message, you have to write it on all the cards you...more
In the very competitive environment of business, several commercial firms are faced by the challenge on how to derive with different methods of improving and expanding their customer baseWhen we talk about business growth, getting new customers is...more
To express your potential you need to always maintain what you intend to be revealed right in front of your thoughts. You need to challenge the potential you possess in your thoughts out and in to the real world. There are a variety of prosperous...more
Are you looking for a new way to earn a living and make money online? You can learn how to start your own business online and work from home on your computer.There is a huge shift in the way people are working today, and many people are now looking...more
A Growing Business Waits For No Man!Invest In Your BusinessYoure on the right track right? But, you feel like its time to start expanding your business quite possibly with advertising and/or marketing which you think is likely to be the answer to...more
Corporate ERP selection homework is the fun and sometimes it is a puzzle. Small businesses do not have the budget to hire pre-engagement consulting firm to select future accounting application and walk you through formal ERP selection process. Lets...more
Affiliate marketing online is an excellent way to begin an online business, and it really is not important whether you are new to internet marketing or have some experience, your odds of succeeding will improve if you use the tips given here.The idea...more