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1. When searching the knowledge base on the IBM Support website, what is the best search strategy for finding targeted information?
A. Select just one product and only one keyword.
B. Select the product, operating system and a date range.
C. Target a wide set of records, by using just one keyword.
D. Select the product(s) and other specific criteria for which a solution is required.
Answer: D
2. What are two responsibilities of the Primary Site Technical Contact? (Choose two.)
A. Opening all PMRs on behalf of all their Support Analysts.
B. Downloading software from Passport Advantage for use by the end user.
C. Assigning up to nine Secondary Site Technical Contact per end user contract.
D. Uploading all End User Debug files to ESR/SR on behalf of their support analysts.
E. Accept or deny a request for a Support Provider's engineer to obtain access to an end users account.
Answer: CE
by: xxm
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