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1-day In-person Seminar On Advanced Seminar On Conducting Workplace Investigations At San Francisco

Overview : Our Practice Investigations allow participants to utilize their newly - learned skills by conducting a mock investigation

.

Participants will work collaboratively on three mock investigations, working on the practice cases and gaining valuable knowledge and skills, working "a day in the life" of an investigator in each case, handling all aspects from documenting the initial complaint to conducting witness interviews, gathering evidence, and learning how to write a final investigative report.

Each fictitious case deals with different, sensitive issues to increase knowledge of how to identify behaviors, gather evidence, and determine if company policies and/or laws have been violated.

Additionally, these practice investigations build skills beyond just handling internal


Areas Covered in the Session

How to avoid more advanced workplace investigation pitfalls

Strategies for setting up a non-traditional investigation, such as those where there is no complainant or a respondent who has left the organization

How to interview difficult complainants, respondents and witnesses

Best strategies for complex workplace investigations such as poisoned work environment and multi-party investigations

Best remedial strategies for investigation surprises or investigations that have gone off-the-rails

How to effectively manage the external investigation process

Who Will Benefit:

Small business owners

HR professionals

internal investigators

risk managers

Agenda:

Lecture 1: Conducting Witness Interviews that Get at the Truth, Evaluate Credibility, and Defuse Hostility

How to prepare effectively

Weingarten rights and requirements for interviewing in union shop environments

The "Bulls Eye" interviewing technique to keep your questioning on track

How to determine if a witness is telling the truth - or telling you a "story"

Techniques to gain witness cooperation and overcome reluctance

Your responsibility if an interview gets out of hand - and how to handle it

Strategies on how to deal with aggressive witnesses who fail to cooperate

Interactive Exercise:

Various case studies and exercises on materials learned in this Lesson.

Lecture 2: Organizing Evidence That Will Support Your Findings

How to align allegations against applicable policies and laws

The "golden nuggets" that support each allegation

How to evaluate evidence to determine if you have collected enough

Lecture 3: The Do's And Don'ts Of Writing An Effective Investigative Report

The pros and cons of various formats for investigative reports: memos vs. formal report structures

How to write an effective report that demonstrates good faith and minimizes risk

What does go into an investigative report - and what does not

Making decisions in "he said/she said" situations

Effective communication to complainants and witnesses after the investigation

Lecture 4: Skills Building Workshop: Practice Investigations

Site URL

September 20th 2012 at San Francisco


Courtyard San Francisco Airport

1050 Bayhill Drive San Bruno, California

94066 USA

by: TrainHR
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1-day In-person Seminar On Advanced Seminar On Conducting Workplace Investigations At San Francisco Anaheim