10 Pulse Points for Million Dollar Practice Management

As the leader, you are an example for everyone who follows you

. Make sure that your staff catches you doing the right thing for both them and your patients, in every situation. If you make a mistake, your staff knows it, so own up to it in front of them. If you mishandled a patient encounter and need to apologize, or you reconsider your advice to a patient, let your staff know about your feelings and your intentions to rectify the situation. Nothing breeds honesty more than the example you set for your staff. A foundation of integrity for both patients and staff is the best foundation of all.

10 Pulse Points for Million Dollar Practice Management

By: Dr Walt West

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