1Y0-A05 XenApp Study Guide Part 7
1Y0-A05 XenApp Study Guide Part 7
1Y0-A05 XenApp Study Guide Part 7
Troubleshooting XenApp
XenApp Services
If the user account for direct mode access to the database is changed at a later time:
* The Citrix IMA Service will fail to start on all servers configured with that account.
* Toreconfigure the Citrix IMA Service password, use theDSMAINT CONFIG command on each affected server.
An administrator can useCTXXMLSS tochange the Citrix XML Service port number.
If the port that is used by Session Reliability (default port 2598) is not responding:
* The administrator shouldtroubleshoot the Citrix XTE Service to resolve the issue.
Session Reliability uses the Citrix XTE Service to operate.
To find out what ports and services are being used on a server, typeNETSTAT a.
If theIMAService is not responding, it may be from acorrupted Local Host Cache.
* RunDSMAINT /recreatelhc torecreate the local host cache database on the XenApp server on which it is run.
XenApp Troubleshooting Tools
Citrix provides a standard set ofHealth Monitoring and Recovery tests:
* Microsoft Print Spooler Service test
* Citrix IMA Service test
* Check DNS test
* Citrix XML Service test
* Logon Monitor test
* Check Local Host Cache test
* Check XML Threads test
* Check Print Manager Service test
* Terminal Services test
* ICA Listener test.
You can also develop your own tests using the Health Monitoring and Recovery SDK.
If a Health Monitoring and Recovery testidentifies an issue with a server, one of the followingactions can be taken:
* Alert Only
Allows new connections.
* Remove Server from Load Balancing
Keeps current connections to the server but does not allow new connections.
* Shutdown IMA
Terminates all of the existing sessions.
* Restart IMA
Terminates all of the existing sessions.
* Reboot Server
Terminates all of the existing sessions.
RDP Troubleshooting Tool
Use the RDP command line tool,mstsc (Terminal Services Configuration) totroubleshoot ICA connection problems by attempting to connect to Terminal Services.
With mstsc, an administrator can:
* Enable anddisable ICA connections.
* Set security permissions for ICA connections.
* Configure:
Client settings
Session settings
ICA settings
Client Connectivity Troubleshooting using Telnet
To find out if a port is reachable or not:
* Use the network commandTelnet followed by thehostname orIP address and theport number you want to reach.
Examples:
telnet 192.168.55.109 2598 (for the Session Reliability port)
telnet ctxserver55 1494 (for the ICA port)
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