3? 15 Consumer Complaints Mobile Handset Into A Hard
" Mobile Service Still refused to return several times! "" Juicer Can not find the service bad points "..
. ... 3? 15 is approaching, and many consumers encounter problems in consumer appliances to reporters Complaints According to rough statistics show that mobile phones and Small appliances 3C category of complaints is more, most concentrated in poor quality, after-sales service Service Not in place on the.
Mobile
focal point for complaints
Inferior quality, poor service
12, according to Industry and Commerce Bureau 315 Centre introduced last year received a total of 898 types of cell phone complaints, the highest in all kinds of advice complaints top. In the spring of this year just past, mobile phone type of complaints is also topped the list.
In these complaints, mostly focused on quality issues, such as automatic shutdown, a black screen and battery standby time is short. In addition, complaints from mobile phone service complaints are a hot topic. According to reports, the main focus of complaints in this regard without the implementation of "three guarantees" requirement, such as "software upgrade" does not belong to the maintenance area, to avoid the "three guarantees" responsibility; many can not maintain normal use, illicit business finally issued a unilateral Detection of single, to "human error" rejected "three guarantees" so widespread.
Consumer alerts
Spot check "access permits" authenticity
This, the City Administration of Industry 12315 Center reminds consumers as to the scale of reputation to a good shop to buy a regular phone company and not to yield to the temptation to buy a small cheap old packaging, instructions vague phone.
In addition, the most important point is: is generally more mobile phone stores will have regular computer access to the Internet, so purchase, you can use the cell phone "* # 06 #" five key, serial number showing body , then the Ministry of Information Industry website, enter the serial number and mobile phone network behind the license number, on the spot can be found to the authenticity of the phone.
small appliances
focal point for complaints
Maintenance difficult
"Maintenance difficult, high maintenance costs" has become a common phenomenon in small household electrical appliances industry. Recently, a 10 city nationwide survey of small household appliance market report: 80% of small home appliance manufacturer is not established after-sales service network. Thus, small appliances to go wrong, no place to repair has become a hot consumer complaints.
At a press survey found that although the current appliance repair shop in Dongguan many, but the basic maintenance of small household electrical appliances can not find the specialized maintenance point, even if there is a small appliance repair business projects, but the charges are high. Although the purchase of small appliances is relatively cheap, like a hair dryer or even just tens of dollars more than ten dollars, not to a juicer 200 yuan. But the chances of these small appliances are also very large problems, and maintenance of the price with the purchase price is often considerable, even so, few people are also willing to maintain.
Consumer alerts Buy the best-known brands
To remind the industry, small businesses relative to large enterprises, many of technology was not mature enough. And many consumers to buy small appliances, not without "CCC" mark is no manual or service card, so that small appliances are often more perfect after-sales service.
Therefore, to some commonly used electrical appliances, it is best not to buy unknown products, many large manufacturers of products are the "three guarantees" policy, at least in Warranty Problems can also be returned within can be a "short-term protection."
3? 15 Consumer Complaints Mobile Handset Into A Hard
By: aoao
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