600 Owners With Complaints Dangerous Lg Cell Phone Batteries
The world's third-largest mobile phone maker LG experience in China "quality gate"
, nearly 600 consumers will be to draft a document with a lawyer, asked to recall its KT878 LG mobile phone, or direct prosecution of LG. Consumers reflected the existence phone batteries overheating, explosion hazard issue.
According to report, the first phone in April this year, consumers began to be "prosecuted", reflecting the phone hang there for no reason, the screen out of shape, etc., when the phone is priced at 4,000 yuan, due to start sales, and no large-scale collective quality.
The next few months time, one after another have found that mobile phone consumers problems. This morning, the LG KT878 Rights QQ group, the reporter saw the group of nearly 600 the total number of people. They told reporters that the activists are already a lawyer, is drafting a request AQSIQ phone quality issues involved in the investigation of administrative complaints like, and plans to be submitted before five this week to AQSIQ.
In interviews, consumers have to reflect, if you tough enough to LG customer service attitude, willing to follow their time-consuming, and finally can get a refund or to solve the problem, but many commuters have no time, so the problem can be solved has been .
"LG's attitude simply not right, do not want to fundamentally solve the problem from the start even told me that yes the software problem, upgrade software, you can, can all take the form of a screen, batteries overheating, how can a software problem and it is cheating consumer. "Zhang of the QQ, a group of consumer activists told reporters inside.
It is reported that 315 consumer complaints against network statistics show that in the first half,the site received a total of 4826 mobile phone industry an effective complaint. LG's KT878 which phone to 726 topped the list of complaints, reflecting the focus of complaints was the battery fault, the signal is poor, software failure, irregular upturned switch machine and screen problems.
Services Commissioner has increased KT878 no recall planned
This morning, LG said that early in July to begin on the basis of the existing service personnel added KT878 Commissioner to be able to more quickly get in touch with consumers, including individual user's actual situation, there will be replacement or other compensation measures.
Problems for the software version, LG Electronics will free software upgrade to resolve; of other hardware problems, LG Electronics will offer consumers free repair or replacement (such as products or components under more than three packs of free state warranty period, LG e committed to free warranty period is extended to the end of this year).
LG said the cell phone no on the recall program.
Consumer Complaints product design flaws that may exist
View of the current materials may also be taken directly to the court the way LG, or phone request AQSIQ quality issues involved in the investigation, recalled phone. Present the final solutions are not yet conclusive.
In addition, the China Consumer Association of expert consultants Qiu Baochang lawyers said that although the mobile phone such goods only "three guarantees" requirement does not refer to a compulsory recall. But the "Product Quality Law" which requires the manufacturer an obligation to "eliminate the potential safety problems of goods."
Nearly 600 customers complained the same problem, is the common problems that may not be just the quality of the goods, but a design flaw. Business obligation to a design flaw in the product recall.
In addition, if consumers want to use legal means to protect their rights can also be based on "Product Quality Law" and "Tort Liability Act" claims against merchants.
by: Frbiz
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