Unified Communications Contact Center Express Implementation
Exam Number: 642-165
Associated Certifications: Cisco IP Contact Center Express Specialist
Duration: 75 minutes (55-65 questions)
Available Languages: English
Exam Topics
Implement a Unified Contact Center Express System
Describe the process for installing Unified Contact Center Express 7.x software and hardware
Describe the process to configure Unified Contact Center Express 7.x software and provision the users to meet customer requirements
Describe the process of using the Unified Contact Center Express 7.x Application Editor
Describe the process of provisioning Unified Contact Center Express 7.x applications
Operate a Unified Contact Center Express System
Identify basic Unified Contact Center Express 4.x user tasks
Identify process and tools available for troubleshooting Unified Contact Center Express 7.x
Identify process and tools available for monitoring system operations in Unified Contact Center Express 7.x
Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express 7.x
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