A live answering service - why not just let it go to voicemail?
A live answering service - why not just let it go to voicemail
?
There seems to be a big increase in businesses using a live answering service to handle calls either full time or when needed. Small businesses use a live answering service to give off a more established and professional image. Large companies use a live answering service for times when staff levels are low or call volumes are high.
But what's wrong with good old fashioned voicemail?
When voicemail first came into existence it was a great benefit. People could leave a message and expect a call back when the recipient was available. As time went by, however, and people became 'busier' they stopped listening to all their voicemail messages which of course became frustrating for the people leaving the messages. So people stopped leaving a message when they reached voicemail and if they needed something they would call elsewhere until they were greeted by a human. We live in a world where technology is so advanced that we have grown to expect immediate results. Reaching an answering machine doesn't give us an immediate result nor does it give us the feeling that someone cares. Probably more important than the desire for immediate results is the desire to feel appreicated and cared for. We just want a good service in return for our hard earned money.
So why are so many businesses starting to use a live answering service?
Because most business owners understand that happy customers equals a healthy and profitable business. A live answering service gives your existing clients the service they expect and gives a great first impression to any potential clients calling for the first time. Leaving calls to go to voicemail will ensure a loss of business and at the very least frustrate your clients, whereas with a live answering service your clients get to speak with a friendly voice who can ensure them that someone from the company will get back to them shortly.
This is just one of the many benefits of using a live answering service. You can experience these benefits by taking a free trial of our live answering service now.