Advantages Of Integrated Hybrid Conferencing For Malaysian Smbs

There are Small and Medium Businesses (SMBs) in Malaysia that engage in virtual meetings

as they provide the best solution to engage with their clients. Such organisations require a platform that allows them to communicate on VoIP as well as PSTN networks, the two most widely used telecommunication modes in the world. Adobe Connect / ArkadinOneplace are one of the online meeting solutions available that enable companies to communicate and collaborate effectively.

The availability of new and improved communication web meeting suites in the market has helped more people experience the business benefits of VoIP and PSTN calls. On a high end solution, up to 100 individuals can interact remotely. During a simple voice call, all parties can enjoy High Fidelity (Hi Fi) audio quality, which allows them to enjoy clear and crisp conversations without any deterioration in sound due to interoperability.

Such communication modes contribute to the growth of Malaysian SMBs as their staff can communicate with vendors, clients, service providers and logistics companies located in foreign markets. The integration of both PSTN and VOIP lines within the same platform translates to significant savings in telecom costs. Ready availability of conferencing bridges that support such a solution means virtual meetings will not face problems such as audio dropout that can hamper the conferencing experience.

An integrated online meeting communication solution would have a host of features that promote remote collaboration. Products like ArkadinOneplace have features like enterprise Instant Messaging (IM), Question and Answer Sessions (Q&A), polls, interactive white board, real-time notes and file sharing. All of these features are divided into pods, which are easy to access and can be used instantly in the web meeting. In the Share pod, users can share PowerPoint presentations, images, flash files and flash videos with the group members, along with sharing desktop screens as well as applications.

Video calling has become an integral part of the conferencing experience as it provides for face to face communication between remote participants. It can be used to negotiate and close deals faster as the body language of participants can be gauged more accurately. For even closer collaboration during a Virtual meeting, a white board application can be shared with all participants to generate ideas. This way, a complex concept can be illustrated to provide a clear understanding in the shortest possible time.

A hosted solution is highly advantageous for SMBs as it eliminates the need to buy hardware to conduct online meetings. Solutions like Arkadin Oneplace are based on a SaaS model, which allows users to log into their accounts using a web browser,. Moreover, all upgrades are carried out over the cloud, which ensures addition of features without any interruption in service quality. Full support for mobile applications is also a beneficial feature of these suites as many professionals in the Asia Pacific region now use conferencing solutions on-the-move.

by: Dines Mark

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