Advantages To Remote Managed It Services
What do remote managed IT services have to offer small to mid-range businesses
? Lower costs and zero headaches. You get more performance and productivity from your IT department by enlisting a remote managed IF services provider than you would if you were to do it in-house, and you spend less to do it. It's a win-win situation for small to mid-range businesses, and a great way to cut costs in this challenging economy.
Remote managed IT service providers offer a "single point of accountability" for business IT environments. So, regardless of the application on which a system is powered, a remote managed IT services provider gives businesses a customized, high quality remote application management solution.
Let's look at some of the components of remote managed IT services.
Application Administration
An application administration team is dedicated to implementing and maintaining applications in a configuration optimized to meet each customer's specific needs. These applications include user accounts, output devices, database interaction, batch jobs, patches and customizations. To ensure optimal system performance and availability, the application administrators work closely with the database and operating system administrators to proactively monitor and tune each system.
Database Administration
Database administration services are designed to ensure data availability and security. At the same time, they should focus on maintaining data integrity and optimal system performance. Successful data backups, along with regular restore and recovery testing, are one of the highest priorities. Proactive and perpetual system monitoring and tuning ensures that customers' systems are highly available.
Operating System Administration
The operating systems administration group provides support for server infrastructure and operating systems. Services include systems design, hardware installation, upgrades and patch management, systems configuration, performance monitoring and tuning, security design and monitoring, and daily administration.
24/7 Support
Call it a cruel law of nature, but IT problems most often seem to happen in the middle of the night, a Sunday afternoon, or even a holiday. In just a blip, your system can come crashing down. One feature you can get from most remote managed IT service providers is 24/7 customer support. Whether it's 3 a.m. or the middle of Christmas morning, you get the backup you need so your system is up and running as soon as possible. If your site goes down, even during midnight hours, they'll be on the job fixing the problem. Before you even know it, the problem will most likely have paid for itself.
A remote managed IT services provider gives your business 24/7 user support, problem tracking and issue resolution for all Level 1 and Level 2 issues. These services can include:
- Call-logging, triage and call-management services
- Establishing customer-defined escalation procedures
- Monitoring and troubleshooting jobs
- Providing detailed, monthly call reports and analysis
- Creating and modifying user IDs
- Stopping runaway or hung processes
- Assisting callers with software navigation and use
These are some of the perks that are actually more cost-effective with a remote managed IT services provider. Save your own personnel resources to enable strategic endeavors for your company. Leave the daily IT management to the professionals.
by: Chuck Vermillion
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