He further added that my problem was due to some missing Dell support drivers. I asked him for the solution to this problem to which he said that I would be required to pay a minimal fee to get the problem fixed. I agreed for that and made the payment. After that he took some 20 odd minutes which was somehow annoying me but finally he was done with what he was doing and that particular problem of hang-ups after breaks was solved. These techies seem to be expert of their knowledge I must say.