America's Water Heater Leaking Shower Sales Service Personnel Are Not Resolved - The United

"I bought the 'beautiful' brand

"I bought the 'beautiful' brand

Water heater

A problem, hit numerous telephone complaints, finally to the name aftermarket

Service

Staff, did not solve the problem went away. "November 16, 2007, lived in a Changsha Hexi District of Yu-Xia Wu (pseudonym), a complaint that" the United States of "supporting the water heater may be replaced

Shower

, Led to many problems, and now people do not use a water heater, which went to a neighbor to take a bath.

Failure

11 11, Yu-Xia Wu consider the home have families to support, decided to buy a water heater for the whole family to use, get rid of the inconvenience of winter bathing. Picks to go, Yu-Xia Wu fancy a "beauty" brand

Water Heater

, 80 liters of capacity just enough to use the family. And just run into merchandise sales, about 400 yuan cheaper than usual, more importantly, Yu-Xia Wu that "beauty" of the brand well, then, Yu-Xia Wu did not discuss my family, they bought a free hand model "JW15" the water heater.

Originally offered to filial piety to parents, Yu-Xia Wu, a return would have been a mother scolded, "What to buy water heater, water will the body hurts." At this time, Yu-Xia Wu began to carefully look at the station just bought a new water heater. Her instinct is that it sets the shower water heater, and tubes connecting sprinkler problem, "a little bit, and storage tubes

Water tank

Does not match, obviously inconsistent, possibly because of too small a pipe, leading to jet out of the water pressure is too large. "Meanwhile, Yu-Xia Wu also found in the closed shower

Valve

After, until five minutes after the shower stopped

Drip

.

Maintenance

"I suspect is the wrong device manufacturers perpetrating a fraud." Xia Ren worry. Then she found the sale of "beauty" of the communication process

Electrical

Rong Wanzhen shop. The store staff provides "4008899316" hotline for Xia Ren own link "U.S." company. Yu-Xia Wu busy, but she quickly hit the hot line. Later, she confessed her mother a few words, they went to work.

Coming back from work, Yu-Xia Wu found that water heater, or it was, "as if did not move off, water still dripping drop by drop." Xia Ren quickly call the hotline again, "U.S." company party, said after-sales service staff have been here , and that the shower has not made a mistake, no problem. Xia Ren quickly asked her mother, mother scolded the results against provoke.

Angrily, Yu-Xia Wu went to the mess of electrical appliances, ask to see the same model heater in the shower the other commodities. But the process has been through electrical staff politely declined, "do not show shower water heater, can not see a water heater only configure a shower." Xia Ren desperation, only to continue to help "U.S." company. But the long delay in below.

Confused

11 19 JUNE AM 9 am, at a press conference, accompanied once again come to pass Xia Ren Cheng Electric "America's" Marketplace. Marketplace, a staff member surnamed Liang told reporters politely, "did not show shower water heater, so unable to show you." At this time, the reporter found Showcase has been no "JW15" the water heater, water heater, but other models did not show the same flower sprinkle.

Then make a mess of electrical journalists to provide the "beauty" hotline "4008899316." The staff answered the phone said it would send in the afternoon, after-sales service personnel to provide maintenance for the Yu-Xia Wu. Yu-Xia Wu aside angrily said, "let customers look to sell water heaters shower, which has violated the customer's right to know; now they say that to repair, buy a new appliance in the maintenance, who always feels ah? Besides, I do not know When can we fix? will complete their like? "

Thus, journalists and

Consumption

Who together with the water heater suspected quality problems, to "America's" Electric Hunan branch, the call to solve the problem, the staff were politely declined, but also refused to inform the company's full address. Until the afternoon of November 21, Yu-Xia Wu once again called and told that "'beauty' of customer service personnel to repair after the shower is right for the original configuration is still unknown."

Lawyers view

Right to know by

Law

Protection

Hunan Star Law Firm Ye Xiangfeng a lawyer that "consumers have a right to know the purchase of goods, including goods of the main part and the corresponding

Fitting

. If for commodity producers and sell-side reasons, the product does not meet the standards, violations of consumer rights, consumers are entitled by law, pursue the production side and sell side of the law. "

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