An Extended Service Plan is a Benefit for the Consumer

When purchasing or leasing products many times the consumer is offered an Extended Service Plan on that product

. Sometimes people do not even consider the option and just say oh it has a manufacturer's warranty without even knowing what that warranty entails. There is a difference between a manufacturer warranty and a service plan. A manufacturer's warranty is limited in time and both coverage usually offering very basic protection for parts and labor costs or defects in materials or workmanship. Most manufacturer warranties last for one to two years and coverage can also be split for parts or labor giving one only 90 days. When purchasing a product a consumer should always ask for the length of the warranty of that product for both the parts and labor and specifically what types of product failures the warranty des or does not cover. An Extended Service Plan provides parts and labor coverage in addition t a variety of other benefits for the term of the plan this plan is meant to enhance or extend the length of protection provided by the manufacturer. A Replacement Plan is similar to an Extended Service Plan with only one key distinction, if the product fails, it is replaced instead of serviced or repaired.

Manufacturer's warranties specific details will vary by retailer, most Extended Service Plans offer coverage beyond the defects in materials and workmanship they cover things like normal wear and tear, power surge, environmental factors and accidental damage. Customer service for Extended Warranties usually offers extended customer service hours offering over the phone and online assistance. An Extended Service Plan is not insurance so they d not typically apply in theft of the product or loss or abuse of the product as well as damage from fire, flood or natural disaster these are things usually covered in home owners or renters insurance.

There is good customer care available and quality Extended Warranties for the products that consumers purchase. Consumers are more and more dependent on technology to function on a day-to-day basis therefore the need for these products to be dependable increases. The products we use get used more and this causes them to need more service than ever before. Because the consumer relies on this technology more it is an important part of daily life. The importance of these products is cause for a warranty that can enrich the consumer ownership experience. There is a new way to help consumers get the best out of there purchasing experience.

First the product is purchased so the retailers goal is to sell as many products as possible while the consumer wants the most product for their money, a service can be provided to help both the consumer and the retailer. Some products require installation which can be a frustrating part of the purchase unless there is a service which will assist the retailer in ensuring delivery and installation as well as making the consumer feel comfortable knowing they will be provided with delivery and installation. The next step is a support center that the retailer needs to provide to the consumer at that the consumer depends on should they have any questions regarding the product purchased. Sometimes the consumer needs help in being educated on how to use their product and others may need assistance with a problem the product is having either way this is a service that is a necessity. Extending the consumers experience with additional products that may be a good addition to the current product they have purchased or extending the use of the product they have purchased is another important part of good customer care. When a product is no longer of use and needs t be disposed of it is great to offer a trade-in value or a recycling program for such products. This is a great way for a retailer to get customers to return to their store.

An Extended Service Plan is a Benefit for the Consumer

By: alexwhalley

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