An IT Infrastructure Service Catalogue Will Provide A Framework And A Structured Method

Define and publish available services;

Define and publish available services;

Standardized the service fulfillment processes.

Establish achievable service levels;

Determine the associated costs;

Manage performance;

Make a difference.

Customer Alignment & Demand Management

The focus of the IT infrastructure catalogue is the customer service expectation. This clear definition of 'service' provides the basis for a balanced negotiation with regards to the trade-offs of cost and the breadth and quality of services.

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The result of these efforts is an ongoing communication between the business units and IT that enables IT to deliver instant value, ensuring quicker time to market, measurable SLA compliance and ultimately improved customer satisfaction. Customer demand will drive the actions and choices that produce alignment.

Measure it

The ability to accurately measure the value performance of the service delivery enables IT to adapt to changing business conditions, Information Technology Consulting and apply resources in the most optimal way.

How can an IT infrastructure service catalogue be developed?

Capture and publish the existing capabilities

Review what IT delivers today and formalize these offerings as a foundation for future services;

Involve and interview existing users;

Clarify the attributes of service requirements;

Introduces the concepts behind an IT infrastructure service catalogue.

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Investigation & Analysis: Document and inventories the existing infrastructure capability;.

Service Class Development: Review the current IT configurations being delivered; clarify the business requirements; develop the formal IT Service Classes. Include cost and capacity management aspects, Small business consulting services Define KPI's that will allow measurement of performance.

Publish the Catalogue: Present the developed IT Service Classes as the IT Infrastructure Service Catalogue to the stakeholders and attain buy in.

Feedback & Review: Following the adoption of the initial IT Service Classes, review how the IT infrastructure service catalogue is performing and define processes for maintaining the catalogue by incorporating new customer requirements.

An IT Infrastructure Service Catalogue Will Provide A Framework And A Structured Method

By: Bella Audrey

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