An instant messaging service – that's familiar
An instant messaging service that's familiar
An instant messaging service that only allows up to 140 characters? That's crazy. Paying cheap coach handbags online. Nice and convenient. Sharing one's credit card history with others in public? Crazy! An audio player you can walk with? Crazy! Why would you do that? Because you can. Because it's different. Because it's unexpected. Because it's disruptive and exactly what Roberto Verganti meant by describing innovation as "radically changing the meaning of things." Steve Knox would call it "radically disrupting the cognitive equilibrium." The surplus is (new) meaning.
Now, granted, this kind of cognitive schema violation has always been the hallmark of effective advertising: tearing objects out of context, deconstructing their original meaning and giving them a new one, breaching expectations, etc. However, the difference is that advertising does it after the fact, after the product is made or hit the market. Advertising cheap gucci handbags must interrupt to disrupt, and it usually comes too late, when it is only needed as a cover-up for the lack for a truly disruptive product idea. Jeff Jarvis boiled it down to the stinging claim: "Advertising means product failure."
The second principle of a viral effect is to take two existing cognitive schemata and combine them into a third, transcendent notion. The iPhone, for example, blended the mental models "mobile phone" and "computer." The iPad blends "book reader" and "computer." Or take Cirque du Soleil, the Canadian entertainment company, self-described as a "dramatic mix of circus arts and street entertainment" a blend of Vegas and traditional circus. Or Starbucks: a blend of fast-food shop and community hang-out (or, on a higher level, an amalgam of coffee and social space, as the British pub is one of beer and space).
Show and tell
Truly innovative products apply either of these principles they are disruptive as they violate cognitive schemata, or they blend two different schemata into a third, transcendent one. In any case, you end up with the most desirable product you can imagine: a category killer. Its viral effect is implicit, and as it is genuinely disruptive, that is, worth talking about, all you have to is as a marketer is to make the cheap louis vuitton handbags product visible and provide the means for amplifying the evangelism of the most zealous product advocates. That's exactly what Apple does.
Successful innovative products are always viral because they disrupt and/or transcend and accumulate meaning as they are being shared. Their distribution will be contagious, and by being passed on by advocates they become a cultural meme that is more powerful than anything your marketing dollars could ever buy.
Of course, this also removes the artificial barriers between product development and go-to-market, between product design and branding, between product innovation and innovative marketing. They are inexorably intertwined. The product is the story. The story is the product. And it'd better be viral.
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