Phone answering service is a type of help centre or an enquiry centre in any firm
. Today having this service is in practice in almost all of the companies which is supporting for them in business development in many ways. Earlier their used to have answering machines which just leave a message and the customers are not at all satisfied with that as they did not had an opportunity to talk to the company persons directly to have their queries cleared.
Give your small or home-based business a boost by having a telephone answering service. Nothing can help you better than a potential client more than getting a boring message, or having to leave vital information on an answering machine. When you are somewhere out the office, every client is the most important client. You can't afford to miss their calls, or have them call the next person in the phone book.
So what you need are friendly operators who will answer all of your calls when you are out and inform later. They will use greetings that you decide and give your customers a personal touch they deserve.
Not only an answering service, according to your requirements you can have call centre services and virtual office serviced as well. Virtual contact centers are gradually taking over the popularity and dominance of on-site customer service call centers because of their capability of the former to provide efficient, cost-effective services for businesses.
New technology and software that is used by service providers like Five9 enables inbound calls to go through a data center which is run by a Web-based device. The software determines where to route each call and then it transmits every call to the appropriate agent of the particular company that a specific call was meant for. To ensure the security of routed calls, a Virtual Private Network (VPN) technology is being used.