Answering Service as Life Saver?
Answering Service as Life Saver?
Answering Service as Life Saver?
An answering service as a life saver? Well, maybe not in the sense of stopping a bullet or pulling you from in front of a speeding car, but saving you to live your life outside of your business.
Are you feeling overwhelmed by all the calls your business is receiving? Did your business explode overnight? Did you receive a large order and now time to interview and hire extra help is lacking? While those are good problems, they are still problems that need solving. One way to do that is to enlist an answering service.
You might be asking yourself "How would an answering service help me solve those problems?". If you are feeling overwhelmed and working long hours to get everything done, an answering service will relieve part of your workload and allow you to focus more on the actual work of the business. The more of the peripheral tasks you can delegate out, the more you can devote your attention to filling the customer orders that allow your business to thrive. The reason you are in business, after all, is to fill your customer's orders, not to spend all day on the phone with vendors, telemarketers or even your customers. Fielding phone calls all day just drains your productivity and energy.
To personify this point, I have a quote from an answering service client, Tamara Rose of Earthly Delights Day Spa in Madison. MS. She said, "I didn't realize what a distraction that phone really was. Now I can relax and focus on my clients and I am doing better quality work." She's happier and I'd be willing to bet her massage clients are happier with the work she is doing since she started having an answering service handle her incoming calls.
Even if you are getting everything done to keep the business chugging along, how many hours do you work in a typical day? If it's more than eight, your efficiency may be a lot lower than if you were only working eight hours. Studies have shown, as a general rule, people are less productive the more hours they work in a day.* Also, working those long days, you are not sleeping a full eight hours and receiving the rest you need. Lack of sleep "diminishes your ability to concentrate, multi-task, pay attention, problem-solve, retain information, react quickly, and make good judgments."* In short, the effectiveness of all the abilities you need to run a successful business owner are reduced. There's a reason over-working is called "burning the candle at both ends", you're burning yourself out. Using an answering service will aid you in working smarter, not necessarily harder.
How does an answering service help you work smarter? The answering service takes all of your incoming phone calls and screens them for you. All of those vendors calling to sell you their "latest and greatest" product or service? No longer a distraction. Wrong numbers? Flushed. And the worst, telemarketers? Kicked to the curb. All of those types of calls are now bygones and no longer stealing away your productive time. In addition, the calls that really matter are now transferred directly to you or sent in message form so you can deal with them as your schedule allows, not someone else's.
How quickly can an answering service begin to help you recover that previously mentioned lost efficiency? They can do so almost immediately. Most answering services can set up an account for you with a customized call answering script in as little as one day. For example, I know of a law firm that needed to have an answering service available within a week to handle, by their estimate, 80-90 hours of calls in a 7-10 day period. The answering service they chose was able to move quickly and set up the prescribed call flow that w used by the agents and hire the extra staff that an extra eight to twelve hours of calls per day would require before the week was over. If an answering service could do that, they should certainly have no problem handling almost any client's needs.
So, whether you've been too busy running to keep pace with your business or you've had a stroke of good fortune and orders have suddenly swamped you, the answering service solution can help you re-gain the balance to tackle those challenges effectively and efficiently.
*URL's to cited content is available upon request.
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