Are You Happy With Your Hosted Pbx Service

It is the first and foremost responsibility of a Hosted PBX provider to provide you

a top class telephony solution with service reliability, advanced calling features and cost savings. Your Hosted PBX business phone should make your communications comparable to the fortune 500 and establishes your companys picture as a very big business.

If you are using Hosted PBX Service or you are looking for Hosted PBX VOIP business calling solution, you must look forward to the following features so that your business communications get polished and you are able to impress your callers in a single call experience:

ACD call queues:

The ACD suite includes a facility of even call distribution, call routing, presence management engine, call prioritizing and many other interesting features. ACD; when integrated with an IVR and provided the functionality of call routing based on user selection can provide optimized call management. The ACD can also be integrated with call queues in which the appropriate agent can handle the calls based on the priority that relies on the caller.

Communication system reliability:

Your Hosted PBX provider should be reliable enough so that you can enjoy calls 24x7 without facing any downtime. Moreover, Hosted PBX service gives you your complete time to focus at your work area without even thinking about the times when technical issues bother you down.

Multi party conferencing convenience:

Your Hosted PBX service facility should give you the complete power to start conferences with people inside and outside the company. You can add even more than a dozen people to a call conference and make business announcements along with taking consent from your call mates. For conferencing, you dont even need complex scheduling and PIN numbers. You can also monitor the real time conference calls going on your Hosted PBX.

More features, less cost

Your Hosted PBX provider should give you some features complimentary with your subscription plan. He should not charge you more for each and every feature set.

Voicemail and fax mail should be made available complimentarily because they form the bare essentials in business telephony.

Real time monitoring and details

A Hosted PBX service account should inform you about each and every minute detail as to which call was connected and how much has been charged and which call was not connected. The graphical call reports let you see the connection, routing and fee charged for each and every call established via your Hosted PBX VOIP account. It also gives you the freedom to drop in between an ongoing call and monitor the call of your companys agent.

If your Hosted PBX service gives all the above mentioned benefits with your business phone in a very reasonable price, then you must be satisfied with your experience. On the other hand, if you are facing the trouble of call drops and call quality issues and if your business phone is missing any of these aspects, you must start searching for a better alternative provider that can satisfy your business communication needs to the maximum.

by: Adom Brown II

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