Australian Reform Blueprint Underpins E-government Aspirations Market Research Report

The blueprint is a milestone document, bridging the gap between traditional government

administration, the rather tired e-government agenda, and the contemporary government 2.0 expectations of technology-savvy citizens. The report did not set out to look specifically at IT, and had no technology-based objectives. However the message for IT managers is unmistakable. Most importantly, the document bypasses any artificial divide between business and IT. For too long, this divide has been a fundamental part of traditional IT thinking. The blueprint now argues that on the back of dramatic advances in information technology over the past decade, the Australian people are pushing for change. This document will come as a relief to many IT managers in government and industry. Finally, there is a formal public service strategy that recognizes the technology elephant in the room and the need for administrative reform.

Table Of Contents :

SUMMARY

Impact

Ovum view

Key messages

A BLUEPRINT FOR CHANGE ON MANY FRONTS

Overview of the blueprint

Strategic context - governments need to stop expecting public servants to suspend gravity

Key initiatives

The revitalization of the APSC and the Public Service Act 1999

Effectiveness versus efficiency

IMPLICATIONS OF THE BLUEPRINT

Implication for agencies

Implications for vendors

Appendix: overview of the reforms

Meets the needs of citizens

1. Delivering better services for citizens

2. Creating more open government

Provides strong leadership and strategic direction

3. Enhancing policy capability

4. Reinvigorating strategic leadership

5. Introducing a new APSC to drive change and provide strategic planning

Contains a highly capable workforce

6. Clarifying and aligning employment conditions

7. Strengthening the workforce

Operates efficiently at a consistently high standard

8. Ensuring agency agility, capability and effectiveness

9. Improving agency efficiency

List of Figures

Figure 1: Organizational tensions

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