A complaint or problem presented by the customer is also an opportunity for you to shine
. A problem presents an opportunity for you to showcase your abilities. Show that you can turn that negative into a positive. Don't be blindsided by negative thoughts or on what you perceive is a personal attack. Instead look for a positive solution. For example, if a customer is irate because he has waited for, but has not received a certain product, and you still do not have it in stock. Forget about your stock and get the product for him from your competitor. You will have created a loyal customer and you won't have to tell him to get the product som