Best Call Center Services, Ensuring Every Call Will Be Answered, Every Time, On Time

Ramshyam offers the best call center services

, ensuring every call will be answered, every time, on time. Customers can speak directly to agents through a pool of dedicated numbers and have their queries resolved effectively.

The IVR (Interactive Voice Response) can be programmed to route captured calls in a variety of ways, depending on the routing rules that are written into the ACD (Automatic Call Distributor). We also provide direct dedicated phone lines to ensure instant response and avoid delay in line transfer.

We pride ourselves in providing high-quality outsourced phone answering services.

We are a trusted phone order taking Call center serving client in US, UK and Europe.

This makes us one of the pioneers of all the inbound call centers of India.

Call Center Service

Customer support executives, handling customer-initiated telephone calls for client specific programs. This could range from providing billing information, product or service information, placing orders and other activities as detailed below.

Ramshyam call center service offering includes:

Pre-sales, Post-sales & Order fulfillment

Product enquiries

Phone order taking

Sales processing

Up-selling and Cross-selling

Documentations & payment queries

Post-sales product support

Technical Support / Help desk

Troubleshooting for products and services

Complaint registrations

Guiding customers in collecting information

Inquiry Service

Product / Service information requests

Dealer locator service

ATM / POS locator service, etc.

Billing Information

Queries about account balance

Payment information

Changes in personal information, etc.

Customer Service

Application / Claims processing

Subscription services

Feedback collection for products / service / campaign etc

Polling / Media analysis.

Effective up-selling and cross-selling to existing customers during call

Enrollment services

Welcome calls, registration and enrollment for campaign and events etc.

Credit Management

Credit authorization

Credit verifications

Collections

Verification services

3rd party verifications service

Insurance verifications

Employment verifications

Back Office Outsourcing

Offshore Outsourcing your Payroll, Billing, Transaction processing, Data entry and other back office tasks will free your resources, saving you thousands of dollar and enabling you to focus on business growth.

Being industry experts in Call Center Services we carry vast experience with multiple industries. Our experienced & efficient team works 24/7 to optimize & manage your various back office processes to deliver accurate & prompt information on-demand.

Some of the back office services we deliver are:

Application Processing

Information Capture

Account Validation

Claims Processing and Adjudication

Collections and Aging

Received Fax Processing

Data Entry

Payment Processing

Customer Correspondence & E-mail Management

Your benefits:

Increased in core business

Ease of Management

Process managed by industry experts

Lesser Human Resource to deal with

Zero training & related overheads

Reduction in direct costs

Increased Operational Efficiency

Reduce Errors

quicker turn-around time

High focus on core activities

by: Jillian Kramer

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