Bh0-006 Study Materials
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BH0-006 Exam
ITIL V3 Foundation Certificate in IT Service Management
Exam Number/Code : BH0-006
Exam Name : ITIL V3 Foundation Certificate in IT Service Management
Questions and Answers : 160 Q&As
Update Time: 2011-01-19
Exam : Product BH0-006
Title : ITIL V3 Foundation Certificate in IT Service Management
1. What does a service always deliver to customers?
A. Applications
B. Infrastructure
C. Value
D. Resources
Answer: C
2. The BEST definition of an Incident is:
A. An unplanned disruption of service unless there is a backup to that service
B. An unplanned interruption or reduction in the quality of an IT Service
C. Any disruption to service whether planned or unplanned
D. Any disruption to service that is reported to the Service Desk, regardless of whether the service is impacted or not
Answer: B
3. Which of the following is NOT the responsibility of the Service Catalogue Manager?
A. Ensuring that information in the Service Catalogue is accurate
B. Ensuring that information within the Service Pipeline is accurate
C. Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
D. Ensuring that all operational services are recorded in the Service Catalogue
Answer: B
4. Which of the following do Service Metrics measure?
A. Processes and functions
B. Maturity and cost
C. The end to end service
D. Infrastructure availability
Answer: C
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