Boost Your Ebay Sales By Exceeding Your Customers Expectations
When selling items on Ebay it is important to stay ahead of the game to ensure that you get really positive customer reviews
. A great way to do this is to put yourself in the shoes of your customers and consider what their expectations are in terms of good service. The major aspect to consider once an item has been purchased by a customer is the best way to give the most prompt and efficient delivery service of the goods.
As a customer we expect:
Good secure packaging
Make sure that your parcels are wrapped and boxed up securely to ensure that they get to your customer in one piece.
Sensible postage prices
Be aware of prices, search around for a good deal, maybe even keep a price chart at home so you know what to expect and are able to quote your customer a reasonable price for postage and packaging straight away.
Swift delivery
Get your items dispatched as soon as possible after payment has been made. This is key for giving a good impression to customers and achieving good feedback.
A clearly stated delivery time
Ensure that you let your customers know an estimated delivery time which is a worst case scenario estimate. This will mean that most of the time the package will arrive well within the given time slot and customers will be satisfied.
Good communication with your customers is key. Always try and provide the best service and keep ahead of the competition. One way of doing this is anticipating questions that your buyer may have and providing the answers before they have to ask. Sending a dispatch message telling your customer exactly what is happening, estimated delivery time and any extra information such as tracking numbers will instantly show that you are a trustworthy reliable seller. This kind of simple step will prevent any unnecessary worry on the behalf of the buyer about where the parcel is, putting their mind at ease.
There are many benefits to having good contact with your customer. There are less queries to deal with meaning you have more time to list and sell. The time between the listing and receipt of the package by the customer is kept to a minimum, meaning an efficient service and a happy customer.
Happy customers mean good reviews and feedback which can lead to both repeat customers and can help to generate new customers too. This leads to more sales and profit for you the seller.