Business Continuity With Inbound Network Call Routing For Telephone Systems

'Come on, Cake or Death' parodied Eddie Izzard famously.

Be honest! Does your place of work have a current business continuity or disaster recovery plan? If it does, where are the plans to manage your telephony?

Most don't, and in hard times people are hard pressed to survive. 'Better at risk and alive, than insured and dead' is not the unreasonable stance of many.

But that's really just an excuse, because it was 'Too busy' when times were good.

Like car accidents always happen to someone else, so do business disasters. It seems as humans we are programmed to take the easy road and eat cake, rather than take a little time out to plan for the problems that most businesses will at some time face.

Failing to plan for problems means planning to fail when they arise. Planning takes a little time to implement but it creates tools and flexibility that can be implemented in seconds or minutes; they are left to mop up the mess afterwards.

The Telephone Remains a Significant Disaster Recovery Risk

Because the day to day phone network in the UK is reasonably robust, business continuity with regard to the plain old telephone system (POTS) is often ignored.

Sadly, the recent total outage in a main BT exchange near Paddington which lasted for days, affected thousands of businesses large and small proving still that the telephone remains essential but exposed to big events.

The phones stop ringing.

SME broadband and email ceases.

Fax lines are dead.

The cost and reputational impact differ between small and large businesses but they are proportionately heavy:

For smaller business it becomes a total wired communications outage and productivity collapses, whilst for enterprise, the costs are enormous in lost sales and service delays.

Inbound network call routing and management provides a great disaster recovery solution for every business with instant call rerouting capable of being managed from any web enabled device.

Calls from the office can be redirected to other locations (single or multiple), and reverted back again either in whole or gradually as the problem resolves itself.

Call routing plans can be as simple or as complex as the organisation requires, with users from the biggest banks to local charities.

Planning for business continuity is done before a crisis and can be tested and saved ready to go at the click of a mouse.

Inbound network call management acquired for disaster recovery has other significant benefits to the forward thinking organisation.

It can also be used to help with flexible working, home working, mobile working and unsociable hours working thereby creating day to day value;

Truly cake not death!

Copyright (c) 2010 Ian Roberts

by: Ian Roberts

POST COMMENT

You Should Download the Latest Printer Driver For XP The Next Three Days Online Download DISH Network: One Stop Entertainment for Males Nothing Personal Online Download anime desktop wallpaper and theme downloads anonymizer anonymous web surfing and internet surfing anonymous proxy server download and list software & settings anonymous surfing websites and web surfing download anti hijacker download software and anti spam email address Remove Win 7 Internet Security 2011 - How to Easily Uninstall Win 7 Internet Security 2011 from Your Computer？ Six Reasons To Slow Your Internet Connection Online Real Estate Networking Helps Find the Right Home for Sale Computers - 2 Ways To Customise Internet Explorer