Call Center Industry As Answer To Unemployment

Call Center Industry As Answer To Unemployment

Unemployment is one of the many problems happening in the Philippines, even today. The government have sought a lot of ways to help Filipinos get better job, such as by supporting and holding job fairs across the country. And one of the most popular job seen in every job fairs today are call center agents.

The call center industry of the Philippines is one of the largest and most successful industries in the Philippines. It was also known as the Sunshine Industry of the Philippines because of its massive expansion over the last 10 years. It was also known as one of the government's finest solutions to unemployment.

Call center industry as answer to unemployment

Because most of these job may only include customer relations, such as Live Answering Service, any Filipinos with skills in communications and the use of English language can get the job. In the past in which the industry was only a fledgling, call center companies were known as plain providers of email response and managing services.

However, the industry grew when a number of outsourced companies from other countries, particularly in the US, started their own call center agencies in the Philippines, introducing new services to the industry, which mainly involves all customer relation services including Live Answering Service, travel services, technical support, education, customer care, and financial services. While other have even introduced a more business-to-business approach such as online business to customer support and online business to business support.

Because of the huge number of new call center agencies in the Philippines, many new positions was made available to many skilled unemployed Filipinos, such as the newly graduates which had a hard time looking for a job. However, what made these jobs more popular in the market is that it requires little from its applicants, yet offers a lot in return, such as benefits and competitive salary.

Call center of today

The call center industry of today, however, have changed significantly. Because of recent events, such as global recession which significantly affected the US, a number of outsourced companies in the Philippines have closed.

Although the industry have started to pick-up its pace again in the market, many of its changes that happened during global recession stayed, such as its requirements, which still required graduates who are extremely fluent in English and (for technical accounts) above par IT skills as well as more challenging recruitment processes, even though their services may only involve simple customer relation services such as Live Answering Service.

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