Call Center Services: Data Entry

Data entry is one aspect of call center services that is getting popular for their low cost factor

. Business firms can get the data entry job done at call center situated in the heartlands of India or the back-of-beyond units in Africa! There is little training required for this BPO service. It's easy to get manpower to do the job primarily because the work is not complicated and the pay is quite well for the income brackets in these areas. Several of the BPO agents working on data entry may be unsuitable for any other kind of desk job. The easy flexibility of data entry is what makes it easy to find takers. However, what looks so easy and simple is not so when you dig deeper.

When you are looking at the data entry job in a call center, you are looking at some serious work. Data entry in a BPO can include billing information, entries to do with data processing, like medical insurance, etc and a whole lot of other associated call center services. These data entry jobs need a fair amount of concentration. Because the BPO service agents are being sourced from non-technical manpower bases, the call centers have to take an extra precaution in training them for the job. The data entry market is flush with competition. There are many offshore business process outsourcing destinations offering data entry support to business firms. If you fail to deliver the quality that they are looking for, there are high chances that you will never get their business back again.

There is something about the nature of the data entry work that demands intensive training of the agents. Working on data entry sheets is like building up a wall ' you need to make sure all the bricks are well laid. BPO agents working on data entry jobs need to be trained in their work in a way that minimizes and finally eradicates their error. Most business firms that hire offshore call centers for their data entry work has quality inspectors at their end. They go through all the work that these offshore units send in. When they find information has been misplaced or there are some processing issues, they will wave the red flag. They will not be doing that too often. At one point the business process outsourcing unit has to take stock of the situation and shoulder the responsibility.

Data entry jobs have a strong social connotation as well. The data entry jobs are done by call center units that are situated in rural areas as well. Because of these BPO jobs, the semi-qualified manpower of these areas gets stable desk jobs. They are also paid more than they would have earned if not for the business process outsourcing unit. Though the data entry jobs do not contribute to the earnings of the call centers as telemarketing services or lead generation, it is still quite a potent force. In the days to come, their importance can only shoot up. Then they can contribute more the income of these units.

by: Ivana Lewis

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