Call center Outsourcing experience

Call center Outsourcing experience

Call center Outsourcing experience

Dear Business men!

My name is Andrew Eastman and I would like to share my outsourcing experience with everyone. To begin with I was very skeptical in the whole BPO process and all the negative talk about how bad it is. I looked past all the negative factors and went forth with this anyways, especially after hearing that 77% of major U.S companies are out sourcing, this includes about 90% of fortune 500 companies. So please bare with me and use this information as you wish.

My business process involves a lot of cold calling, data entry and surveys. I ran my business within the U.S for over 2 years and had reached substantially good results, but still felt that something was holding me back from reaching greater results. After doing months of research I finally understood what I was missing, cutting down on expenditures including office and labor costs. This is when I began to start to search for BPO's which would be able to do exactly what I needed, cut down on my expenditures and deliver the same quality service. Still filled with a lot of doubt wether this was possible especially in such countries as phillippines and India.

My first experience came from a Company in Phillippennes. They were very professional and organized in dealing with the whole business process. I noticed a significant increase in sales and customer satisfaction. There was still one problem, customers understanding the customer service agents. I stayed with them for about 3 months and ended up switching to a different company located in Mumbai, India.

The Indian call center was also well organized and professional dealing with the whole business process. I had the opportunity to communicate with my employees and explain exactly what had to be done. The results were much better than the Phillipinnes BPO. I was quite satisfied as far as how professionally they treated the whole work process and communicated the results to me and my co-workers in the U.S. I stayed with the Indian BPO company for over 8 month. The only doubt once again was customer complaints in regards to understanding my Hindi employees. This is when I heard about a new outsourcing destination with fluent English speaking operators and greater level of customer satisfaction. This is when I moved my Business to Ukraine, Kyiv.

I'm currently outsourcing my work to Ukraine, Kyiv. This is why I can disclose the company name and the name is Alpha Outsourcing. This company made outsourcing easy as a breeze. The whole start up process took less than a week and I was even able to personal hand pick and interview the employees I wanted to work for my company. I choose 15 best operators which had fluent English and over 2 years experience in the call center atmosphere. To my surprise about 80% of their operators spoke fluent English and their management team made the whole process easy and hassle free for me. For all business men out there I truly recommend you give it a shot, you have nothing to lose they are offering rates for $3.00/hour!!!! Best of luck to all and thank you for allowing me to share my personal experience with you.

Best Regards,

Andrew Eastman

POST COMMENT

Ayushi Infotech takes on outsourcing development in India The Benefits to Yield Through HR Outsourcing What is Offshore Outsourcing? Finding the Best Sri Lankan SEO Companies to Outsource Your Projects Headerp solutions pvt ltd best outsourcing company The Benefits Of Outsourcing: How Commodification Fits Into Your Outsourcing Needs Guide to Call Center Outsourcing Four Clever Ways to Deciding on the Best Call center Outsourcing The Rise and Rise of Knowledge Process Outsourcing in India Challenges Of Outsourcing To Virtual Assistants And How They Can Be Surmounted 3 Hints Regarding the Outsourcing of Your Web Content Outsourcing Advice That Delivers Results Outsourcing in Bangladesh