Can A Customer Refuse A Cod Shipment?

Is it possible for a customer to refuse a shipment sent to them COD

? This is a valid question. Many California courier services companies have begun refusing to send shipments COD simply because of the hassles involved, including this one. A customer receiving a shipment is within their rights to refuse the shipment, whether it was paid for in advance or is COD. However, when this situation arises, you may not know what happens to the shipping charges at that point. When contemplating whether to offer COD as a delivery service, many courier companies wonder what exactly the procedure for this would be. However, it is usually less of a concern that one would imagine, and only happens very rarely. Think about it. If a customer places an order, it is because they want those goods. It is not as if the goods are being sent without their knowledge. The vast majority of the time, customers will not change their mind on whether they want the product before the shipment arrives. The incidence of this is well under 1%.

For California Courier Services deciding whether to offer COD shipments as a service, there are several points to bear in mind. First of all, if the order is refused for some reason, the cost and legal burden of returning the shipment falls to the courier service. Although there is the option of passing this cost onto the originator of the goods. Secondly, however, remember that this is an additional service that customers may be looking for. Offering CODs and taking the risk inherent therein could be a way for California Courier Services to differentiate themselves.

So what does happen after an end recipient changes their mind and refuses a COD? Normally, the California Courier Service would simply return the shipment or package to where it originated. This could be a warehouse owned by either the client or the courier service, it could be the client's office, or it could be some other intermediate third party distribution point. Then, what most courier services would do is to bill the originating client for the return costs.

Again, fewer and fewer California Courier Services are now offering COD services. Choosing to offer these services, regardless of the risk, can be a great way to differentiate your services and show customers that you are willing to do what it takes to get their business in these tough economic times.

by: Carry Cox

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