Case Study: Wns Helps In Centralization
Client Profile
Client Profile
The client is a leading manufacturer and provider of electronics and information technology products for the consumer and professional markets world-wide.
The Challenge
The client"s European operations were spread across Finland, Denmark, Sweden, Norway, Belgium, Netherlands, Germany, Austria, Switzerland, UK, France, Portugal, Spain, Italy, Greece, Poland, Hungary, Czech Republic and other Eastern European countries. It comprised 27 legal entities, each with separate procurement organizations and different procurement processes.
The client decided to centralize the procurement function of all these legal entities into one procurement organization with unified processes. With a wide and diverse geographical footprint, the client also needed eight different European languages to be supported by the service provider.
The WNS Solution
WNS centralized procurement of all 27 entities into one procurement hub that, today, professionally manages and leverages the client"s overall European spend and scale; is flexible; understands the business needs; and delivers bottom-line savings.
Key Features of the WNS Solution
Creation of a centralized procurement hub
Unified procure-to-pay process implemented using SAP SRM
Supplier master data management
Supplier rationalization
Implementation of no PO, no pay (vendor invoices to be paid must refer to a valid SAP-SRM purchase order number)
Procurement helpdesk
Multi-lingual support (7 languages supported)
Change management
Extending Your Enterprise
WNS was able to centralize procurement operations, deliver clear visibility of the client"s EUR 1 billion spend, operate low-cost procure-to-pay processes and ensure compliance with procurement contracts and policies.
Benefits Delivered
Increased managed spend to ~84 percent (reduced maverick spend)
Improved spend visibility
Improved contract compliance
Increased compliance to procurement policies (~90 percent) with the STP team
95 percent of queries / issues reaching the helpdesk resolved by WNS without escalation to client.
About WNS: WNS (Holdings) Limited (NYSE: WNS), is a leading global business process outsourcing company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities. WNS delivers an entire spectrum of business process outsourcing services such as finance and accounting, customer care, technology solutions, research and analytics and industry-specific back-office and front-office processes. WNS has over 25,000 professionals across 29 delivery centers worldwide, including Costa Rica, India, the Philippines, Romania, South Africa, Sri Lanka, UK and US.
by: wns
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