Centennial Marketing Group Ensures Maximum Number Of Return Calls

When the list of phone calls is reviewed a few initials or codes are often found

. Codes like, SCB or Shell call back), HCB (Hell call back) are usually wrote beside the names of prospective clients. But, in most of the cases, such responses never come from the clients end. But, it is often very important to increase the percentage of prospects from which replies of the initial calls are received. Centennial marketing group knows how to get maximum response from prospects. Lets check the steps through which the process can be executed effectively.

1.The name of a prominent person who has referred the person has to be mentioned more than once. The call should not be opened with the agents own name. Its wise to open it with the referring partys name. Even the closing line should carry the name of the same person.

2.Mention the specific point that is needed to be discussed.

3.Try to let the prospect know how the call will benefit the prospect. The call should also explain that the following calls will explain everything to the prospect in details. This way, the callers at centennialmarketing.com retain prospects efficiently.

4.Try to suggest a specific date or time before which the call from customer can be expected. This way, the agent can be assured, at least after a certain point of time, whether the call will at all come or not.

5.The recipient also must get enough opportunity to suggest a date and time It is good to offer the email address for proper reply from the prospect. Both call and messages can be expected from the prospect for the purpose. It is needed to frequently check mails and messages for any reply from prospects.

6.Promise to keep a brief of the return call. This can be useful for further reference on both the ends. That is why; the back up of such return call must be kept. Agents at centennial marketing cmg keep a brief of such calls.

7.It is better to keep the message as short as three to four sentences. This thumb rule must be remembered even at the time of talking to the receptionist. If it is identified from the voice mail or the messages to the executive assistant that the agent is longwinded, the return calls are less likely to come.

8.It is important to say something that connects the agent to the company in a certain way. It can be any connection that creates a trust level between the agent and the prospect.

9.The phone number should be offered at the very beginning of the message. At the end of the message it is supposed to be repeated again. If, the first time it cannot be jotted down, it can be done the second time.

10.Job hour should not bind the prospect. Giving out the personal phone number to the prospect increases the chance of retaining prospect. This also shows that the company is ready to offer service beyond scheduled work hours. Centennial marketing group does this to win more prospects.

by: Sienna Vinson

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