Centennial Marketing Helps Eliminating Stress Of Their Employees Because, Stress Costs

Work related stress not only hit a call centre employees professional life

, but his personal life too. Companies bank a lot on their most valuable asset, their employees. That is why; they should also take good care of their well being. Centennial Marketing Group understands that well and take good care of their employees. They help reducing stress that can damage their work hours and spoil their rest at home too. Even if hard economics is kept in mind, stress costs. So, it is important to eliminate stress from the life of the call centre staff. The budget sheet usually does not have a column for the stress factor. But, it truly have deep impact on productivity and in turn, profit of the company.

Figure Out the Cause of Stress:

The effect of stress can even cause frequent sick leaves, low morale, under productivity, increased litigation and as a result, high attrition. The exit research data finds out the discrepancy between the perceived reasons and the original cause of people leaving the organization. Questioning the employees has often unearthed the reason of leaving an organization to be stress. Centennial Marketing cmg understands the necessity to eliminate stress from the life of employers in a call center. They take a few steps to do the same.

Recognise the Root Cause of Stress: A manager needs to recognize the reason of stress. Only that can initiate the process of eliminating it. This also includes knowledge about when and how the stress factor affects the employees and in general the work process in the company.

Symptoms of Stress: Symptoms of stress in your call center can include change in different behavior, lack of sleep, drinking and smoking, change in eating habits, etc. Other symptoms of this problem are losing concentration, being indecisive, feeling restless and tired, being angry or anxious, being indecisive, etc. Stress brings problems like, headaches, aching muscles, stomach ache, palpitation, high blood pressure, etc.

Create Example: If nobody is taking care of a grave problem, at least somebody should lead by example. Reducing work related stress only works for the benefit of clients and customers. Improved management techniques and work practices come out as the result of small and immediate actions taken on a daily basis. The employees can also take small steps to change their lifestyle that might help in the stress busting process.

Make the Desk Clutter-free: If stress starts bothering the call centre staff, even the simplest of tasks might seem to be the most difficult one. Sometimes, it is important to be methodical, at least to regain control of their professional life. It is good to do only one thing at a time. It is necessary to write down the weekly, monthly and even daily targets. It is also important to keep the work desk clutter-free.

Take a Break when it is Necessary: If there is any possible recess of time, it should be utilized for relaxation and changing the environment at least for a while. I t is nothing but doing something different to keep the mind away from possible trouble.

by: Sienna Vinson

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