Change Management Or Configuration Management - That ITIL Process Ought to Be Implemented Initial?

Change Management Or Configuration Management - That ITIL Process Ought to Be Implemented Initial

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Sounds like a "Chicken or the Egg, that comes first?" question.

The idealists will say that both processes ought to be planned and implemented concurrently. Both are "control" processes and are closely linked as describe below:

? Configuration Management provides info concerning the relationships of Configuration Things (CI) through the Configuration Management Database (CMDB) and therefore, provides Modification Management with an understanding of the impact of changes to the CI.

? Request for Modification (RFC) and records of changes are imagined to be stored in the CMDB (depending on the scope of the CMDB). This allows tracking of progress of changes.

? CMDB should solely be updated if there is a corresponding approved RFC and completed Change.

Some may say that Configuration Management process should be implemented first. Some may even say it should be the first ITIL method to be implemented since this process underpins all other ITIL processes.

The actual fact is that a lot of firms have implemented some kind of Change Management process, without a proper Configuration Management process. In organizations that have implemented both processes, the maturity of their Amendment Management method is typically way a lot of than the other.

How is that this potential?

With a good CMDB, Modification Management is able to conduct a lot of effective impact assessment and to implement changes in an exceedingly a lot of controlled manner, ensuing in a very a lot of stable environment.

But, smart impact assessment will still be performed even without a CMDB. The information of the CI relationships, state of the CI, history and different relevant data for impact assessment are in the heads of the persons responsible for the state of the CI (additionally called CI House owners). The data may conjointly be documented somewhere by the CI Owners ("CMDB" in its raw kind). A sensible impact assessment can still be done if the Modification Manager is in a position to visit or bring the right persons (i.e. CI House owners) to the Modification Advisory Board meeting.

In spite of everything, even with a functioning CMDB, the Amendment Manager should still consult and invite the CI House owners to assist assess changes, especially complicated changes as these CI Homeowners will be able to supply much additional info, data and wisdom than a mere CMDB.

The recording of RFC and amendment related information is an activity performed at intervals the Modification Management process. Storage of RFC and records of changes are possible while not a formal Configuration Management method as long as records are properly kept and maintained using a document management tool or filing system.

In outline, it would be ideal to be able to plan and implement each processes concurrently. But if you are constrained by time, money or project resources, you may select to postpone the Configuration Management method implementation and target getting Change Management process up and running first. Obtaining the advantages of an improved process earlier (Achieving Fast Wins) is an important thought when you are on the IT Service Management (ITSM) journey. Additionally, with the Change Management process introduced, there is a higher understanding of how to scope and plan the Configuration Management implementation to link both processes along later on.

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