Cisco Phone Systems – making a difference in numerous industries

Cisco Phone Systems making a difference in numerous industries

Cisco Phone Systems have several features which have been found useful in a number of industries. Here are a few examples of how Cisco phones can be utilised to improve the customer's experience in a few industries.

Hotels

By using Cisco IP Phones in a hotel, the guest has the opportunity to use a number of its unique features, which may be particularly useful to business travellers. By setting up a VOIP system, guests can avail of services such as being able to interact face to face with a concierge via video, phone directly from their room or being able to order room service via a touch screen. Business travellers can make use of economical video conferencing services including wall sized video screens which are capable of displaying either one large image or multiple smaller images from different locations, with up to 25 different image display capability.

Hospitals and Clinics

In hospitals, using Cisco VOIP Phones allows for just one phone number that patients can phone into to make appointments, since calls to a single number can be routed to various call receivers. Whenever any receiver is beginning to get overloaded calls can be diverted to another receiver. As a result Cisco Phone Systems enable the caller to have a more pleasant experience since he doesn't have to wait for long periods of time to speak with someone and the workload is shared evenly amongst those receiving the calls and making booking appointments.

Cruise Ships

Aboard cruise ships, where the distance between a guest and an employee may sometimes be great, using Cisco VOIP Phones can enable quick and economical communication from any part of the ship, especially via the use of wireless VOIP phones. Cruise ships often have over 2000 staff members who are constantly on the move attending to something. By giving them VOIP phones, they can be contacted instantly at any time, irrelevant of which part of the ship they are at. These systems are also useful for communicating with engine room staff, who previously used radio technology that only allowed limited services and short conversations.

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