City Consumer Protection Board: "three Guarantees" Service Care Five Traps

Went to the end of the year shopping season, the bulk

Home Appliances , Digital Products, Clothing Shoes and other goods volume increased. Important as shopping vouchers and the "three guarantees" after-sales

Service Protection of the invoice, the role has become increasingly apparent. However, the recent City Council received a number of consumer protection of consumers

Complaints , Said that because the invoices do business in the "hands", after their purchase of goods should not enjoy the "three guarantees" service.

Yesterday (Dec. 28), City Consumer Protection Committee on the invoice hidden "mystery" summarized, to remind consumers to obtain a copy of purchase invoice to be careful of several common pitfalls, and to take appropriate countermeasures.

Trap 1: No excuse invoices, requests at a later taken to avoid the "7 days Returns," so forth. It is understood that, in accordance with relevant regulations, are "three guarantees" category of merchandise in the quality problem within 7 days, consumers can choose return or exchange, but the individual businesses in the consumer running out of shopping at the time said invoice, and so after seven days " refunding period "after the invoice, return loss of rights and interests of consumers. In this case, City Consumer Protection Commission advises consumers to call for the day of purchase to be invoiced business, if business does not provide a time for special reasons, the invoice, the consumer should be written to businesses in exchange for the invoice purchase date and time, and increase official seal and signature.

Trap 2: the specific items on the invoice does not fill in the name of the letter or code in some place. Many commodities have formal code of numbers or letters. However, these codes can only be used internally as a factory or business identification number, which confused consumers. If the merchants of goods in the invoice to write code only once goods problems, consumers can not confirm that the code is proof of its purchase of goods, would create difficulties for defenders. Therefore, invoices, consumers should confirm that the names written on the invoice contains the full name of goods they buy and models.

Trap 3: the invoice stamped "price cuts

Sell "Or" discounted merchandise sold refundable "and so forth. Discounted goods and general commodities should enjoy the same" three guarantees "the right to return within a certain period, a replacement. According to the law, only the processing of goods do not enjoy "Three Guarantees" service, which deal with the quality of goods is usually a problem or defective merchandise. Therefore, consumers in the purchase price reduction, discount merchandise, merchants should be required first of all clear whether they are substandard goods, if only normal discounts, the product still enjoy the "three guarantees" the right.

Trap 4: problems when changing products, the invoice does not indicate the date change, leading to new products to replace "three guarantees" shortened. Under the "three guarantees" requirement, after the replacement of "three guarantees" valid from the date of recalculation, and replacement of individual businesses for the consumer but not after the replacement date on the invoice, resulting in new products The "three guarantees" of shrinking.

Trap 5: the place of purchase and sale contract, invoice, when the operator has found the problem Withdraw, shopping malls, said in private transactions, has nothing to do with the mall. In fact, the operators Withdraw, the shopping service should bear the responsibility, can not be used as an excuse to refuse to provide service. Of course, the Consumer Protection Commission, also said consumers should confirm that the invoice is to counter the operator or the mall, so there is a problem easier to find the responsible party.

City Consumer Protection Board: "three Guarantees" Service Care Five Traps

By: aoao

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