Client Management With Call Recorder Devices

Companies and institutions that rely for over 70% of their information to be provided on voice calls need to manage a high level of data

. During the processing some of these data can be lost or go by unnoticeable. For companies, this could mean disaster in setting up customer profiles through voice call feed-back.

Governmental or non-governmental institutions must have a permanent connection to citizens by gathering data through a dispatcher. All conversations need to go pass a high performance call recorder, which insures storage within perfect conditions.

A VoIP recorder should have high performance levels. Unlike the regular call recorder, the VoIP recorder establishes a connection to the network with IP packages. As so, the call recorder device must be connected to the internet in order to process data received.

For VoIP monitoring the VoIP recorder should be connected to a port mirroring session that gathers all VoIP traffic you need to monitor. Using a high technology VoIP recorder you can monitor calls from different sites (multiple branches) using one central recording console if the infrastructure supports the traffic.

A high performance VoIP recorder should decode all important VoIP codecs and protocols. A Linux based VoIP recorder is usually more stable and reliable and is immune to attacks.

When you are looking for a VoIP recorder you should ask for many features in a simple, user-friendly, hassle-free interface. The fewer software modules you need to install, the larger PC configuration range can access it. The VoIP recorders that have Web interface offer not only total flexibility in PC configuration, but also complete mobility for secured access.

The VoIP recorder can store an enormous amount of data and is designed to work together with proprietary storage and back-up devices. . However, this data will eventually have to go pass a DVD or a CD in order to save calls for long times.

A VoIP recorder that has embedded the tools for filtering, selecting and burning calls on DVDs or CDs can be a real time saver.

Watchdogs and detailed alerts are quite important for a VoIP recorder that holds critical communication. The alerts sent by email and the SNMP traps should be doubled by a comprehensive alert log with users activity in the graphical interface.

Recorded conversations may help solve disputes between business partners, may help companies in building up customer profiles for their products, but can also help when it comes to law.

Some companies or people may execute licit actions to other companies or customers. The recorded conversations are essential in a future trail to determine the innocents or culpability of all parts involved.

by: Dean Fenner

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