Cloud-Based Call Center Software to the Philippines

The inContact platform combines call routing, workforce optimization and network

connectivity solutions with a powerful work flow between the subsystems. Additionally, the platform boasts enterprise-class security, reliability, availability and the industry's best uptime guarantee of 99.99%. Unlike premise-based solutions, the inContact platform enables BPOs to scale up and down as their business dictates, making it a perfect technology match for their dynamic business model. The timing of inContact's expansion is perfect, as cloud-based, or Software-as-a-Service (SaaS) offerings are rapidly growing in popularity across the customer service industry. According to industry analyst firm Gartner, "by 2013, at least 75% of customer service centers will use some form of SaaS application as a part of the contact center solution." Analyst firm Ovum has said that, "given the new investment philosophy, a growing number of enterprises are looking towards hosted contact center services to reduce capital outlay and to access a wide range of technology options." Jarman concluded, "We are excited to bring our leading edge cloud-based offering to the Philippines to enable customers to operate more efficiently, optimize the cost and quality of every interaction, create new pathways to profit, and ensure ongoing business improvement and growth."

Cloud-Based Call Center Software to the Philippines

By: Ervin Kleitz Gonzales

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