Cloud Communications Services : The Future Of Enterprises Managed Services

Here we provide an insight into the future of enterprise communications and discuss

the benefits of next-generation enterprise managed services for enterprises.

Table of Contents :

Executive summary

In a nutshell

Ovum view

Next-generation cloud service framework and delivery

Recommendations

Defining cloud communications

Cloud communications evolution

Background

The future network and telco 2.0

End-point-agnostic services

Common services

Integrated communication and software services

Common control elements

Peered integrated communications

The enterprise perspective of telco 2.0

Mixed response

Enterprise and telco 2.0

Cloud communications: case study enterprise

Service management and service integration

Current infrastructure

Future network communication requirements and service framework

Central premise

Communications requirements

Integration of data inputs and systems

Always-on community - communication intent and control

Repeatability, dynamism and automation

Peered communications

Service robustness end-to-end visibility of the user experience

Commercial options

Enterprise response

Single service commercial framework

Delivering the single service commercial framework

Option 1: prime contractor model

Option 2: service integrator model

The robustness of the service integrator model

List of Tables

Table 1: Strengths and weaknesses of the NHS NPfIT commercial framework

List of Figures

Figure 1: Enterprise communications requirements

Figure 2: Connecting for Health commercial framework

Figure 3: Prime contractor model versus light service integrator model

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