Communication Tips For Leadership Success
OK; so you are crystal clear on your objective
. You've got your plan. You know your resources. You've thought about the obstacles and how they affect your plan.
The next step - Step 5, is to communicate your plan to your team and anyone else that needs to know. Good communication is the lubricant to you plans and actions.
Start by summarizing the plan, break it into sections. Then communicate each section to the parties involved and the whole plan in summary to the whole team and to everyone else who is involved. Also listen carefully to what is being said throughout this process. Careful listening is another key skill in communicating. You will then know what needs to be explained in a different way or whether you need to provide more detail.
Some team members will need more detail and you will have to communicate those details to them clearly.
The summary should let people know what others are doing. At the mini team level, they definitely need to know what the others around you are doing.
The chain of command needs to be known by everyone.
If there is any contingency planning, communicate that as well.
Tips for Step 5
1. Know your main point.
2. Be concise - Less is better. Don't ramble on. Get to the point.
3. Deliver one message at a time.
4. Get the attentions of those you are communicating with. Request it. Get their attention and this will gain their respect.
5. Only speak when you have their full attention.
6. When you use other people's names, it gets immediate attention and respect
7. Eye contact conveys sincerity. Powerful people look you in the eye. Weak people don't.
8. Use clear loud communication.
9. Know what you want to say ahead of time and speak clearly.
10. Touch: You can shake a hand, or touch a shoulder, be gentle for acknowledgment and heavy for reprimand.
11. Use visuals: body language, flip charts, power point, handouts, put thing in writing.
12. Voice tone, speed and volume: The words you say only account for 7% of comprehension. The tone, speed and volume account for 55% of comprehension. If people can't hear you they won't be led by you.
13. Use WE, Us, Our vs. I, Me, My
14. Inspire: use passion and emotion. Encourage people to a greater effort.
15. Give them the reason. Give them the WHY. The bigger the why the bigger the how.
16. When ever you instruct people about your plan you should ask them to confirm what you just told them. Get those you are communicating with to repeat the instructions in their own words and you should listen carefully to see if they really comprehend them. - Your communications need to be confirmed.
Step 5: Are You Communicating Clearly?
Give people good reasons, with passion and you will inspire them!
You either affect or infect others!
Be Optimistic,
Exude Enthusiasm,
Be Proactive
by: Lee Coates
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