Computer Help And Where To Look For Advice
There is no getting away from the fact, that no matter how well maintained a computer is
, how new or up to date it is, everyone has problems with their computers at one point or another. The great thing is that in todays world, we are not alone and there are hundreds of resources out there to help take us through step by step to help us through our computer issues, But it may take a little time and knowledge in knowing how to go about accessing them.
1.Dont forget about HELP files- There are there to do exactly what they say-help. But so many of us seem to forget they are even there and that every computer has them installed, and every different computer program you have installed on your computer, comes with is own individual help file. The computers own operating system even has one, and these help files should be the first place you look to help you through your computer problem. These help files are designed to guide you through how to use the computer, but not only this, they have also been designed to solve problems for you. Inside the particular help file, look for the section called troubleshooting (or something that is similar to this, as all programs vary as to what they call it) whenever you need to resolve a problem The section on the particular program help file, is solely set to work with only the software or hardware you are using.
2. Product websites. If your problem is with a hardware part or piece of software, the best place to start looking is that software or hardware manufacturers website. Most manufacturers these days have a portion of their website dedicated to help and support for the products they make and sell.
3. Fan sites. Possibly best called, supporting sites. These websites are dedicated to supporting users of a certain software program or hardware piece. They are generally known as fan sites, because they have no official link or affiliate link with the actual manufacturing company of that hardware or software that they support. Whatever you call them, their free information and help is priceless and without these sites, we wouldnt have so many great ways to work around our computer issues, and they can often offer unique problem solving methods that you wouldnt see on the manufacturers own site.
4. Usenet newsgroups. Another understated and underused resource for help on the Internet. Usenet newsgroups have tons of discussion groups solely dedicated to some of the most popular and most used computer systems, operating systems, hardware manufacturers, and individual software programs. Sometimes, the representatives of these companies participate, but most of the time, the support in this group is user to user, which is just as valid because you're working with a team of experienced people.
5. Support Lines. Another source of help that you should not forget, are the support systems of various manufacturers. You can reach these systems by calling the phone number associated with the product that you're having trouble with. Calls may be free (1-800 or 1-877 number), or they may cost a small fee (1-900). You can usually find these numbers either on their official website or on a label on the actual product itself.
6. PC support groups or user groups are another option for help. These are groups that meet in libraries, computer stores, or other local areas and they discuss all sorts of issues related with a particular product. Even if you arent experiencing a computer or software problem, user groups are fun to participate in and they can help you network into other interests such as job or teaching opportunities.
7. Surprisingly, you may even get a helping hand from the salespersons at your local computer store. Its not ideal to make this your first option when experiencing a computer problem, but I also wouldnt advise ruling this out altogether if other options are exhausted. Computer salespersons are hired for a reason - and that's their knowledge. The majority of the time, these salespeople can help you to resolve an issue over the phone, and may even prevent you from having to buy an expensive solution.
As you can see, help is easy to find - You've just got to know where to look for it. Most of the contacts within these resources are extremely friendly and willing to take the time to walk you through a problem at little to no cost. From online discussion groups to the files on your own computer, help is often just a click away
by: james galloway
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