Many companies almost completely rely on computers for the smooth running of the
day to day admin tasks including finance and accountancy, customer database programs, graphic, video, marketing and research applications. We all know what it is like if our home computers go faulty, and the many hours we use in trying to fix them. What if our business computers suddenly stopped working?
This could be from operator errors, software misunderstandings or caused by a hardware fault. The result would be a member of staff will have to dedicate their time to fix the IT problem.
An option we have in order to keep the workforce concentrating on their job at hand is to outsource the computer and associated technologies to an outside IT support company. This company would advise on systems to use and maintain these systems.
It is usually more cost efficient for small to medium sized businesses to hire an outside IT company as opposed to setting up an internal IT division and all the costs involved such as wages and extra office and equipment requirements.
In this day of Internet technology it is more important than ever to have in place a comprehensive data security solution. Data such as important documents, financial records and database information has to be secured against public and competitor access.
An IT company will also advise on the most cost effective up to date system to maximise productivity in the workplace. With options for expansion if needed. A system should integrate with the office systems already in place with software application training a vital factor in the process.
One of the primary reasons for having a support solution in place is to maintain reliability of the computer systems. Periodic maintenance inspections with onsite and offsite solutions are essential. A team of knowledgeable IT experts at the other end of the line ready to provide a prompt service is a reassuring aspect of having an IT firm looking after your computers.
Differently sized companies will have different infrastructures and will require a more tailor-made service with different levels of interaction with the company and its employees.
Issues to raise with the proposed IT support company would include staffing levels, how long has the company been in business and can any references be supplied. An important question to consider is are there any extra charges for extra services, especially in an emergency situation when you need immediate help.