Courier Software And Address Validation And Verification

If you've ever been in the market for courier software

, then you know that there are literally hundreds of features which can be described in the documentation for any given courier dispatch software program. What makes things even more confusing is that, between the different manufacturers, there can be features which essentially do the same thing but which are called different names. It is important to learn what all these features are though, even if you've never heard of them before, as that can help you make sure that you select the best possible courier program for your company.

Address verification is a feature that can be very useful to your customers, and is one that you should look for when you're trying to select a new courier program. However, some software makers might instead call this address validation, shipping validation, or any other variation on the term. They all do essentially the same thing though, and what they do is something which can save you and your customers' money.

Whenever you have an online order form or an online address book for customers to use, there is always a chance that they may make a typo when they are entering the address. This can certainly cause problems down the line if it is not caught, as a package may become undeliverable if the address turns out not to exist. Address verification is meant to prevent this from every happening.

What this feature does is check an entered address to see if it is in fact a valid US address. The program can compare the street, house number, and zip code to see if that truly is an actual address. This will catch a majority of the errors which are made when entering addresses into a system.

When you catch errors like this, it's a good thing for everybody. Most courier companies charge their customers a fee for incorrect addresses. They have to do this because the delivery will cost them money if they find the package undeliverable. However, charging customers fees for things like this leads to increased customer satisfaction, which ultimately means a loss of business for your organization. That can easily be prevented by making sure that at least the addresses that are used are always a valid legal US address. This might seem like small feature, but you have to realize that even if it helps you keep one customer it was probably a worthwhile investment.

by: Calvin Couris

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