One of the best ways to help design a call center script is to find out what is not working. Often times the client comes from another answering service. These clients often times have had a negative experience at the prior call center. By finding out what mistakes were made and how they were made is helpful in creating an answering service script. By seeing the potential pitfalls helps them from happening again. In addition to learning from the mistakes of others, the telephone answering service also learns from their own mistakes. By doing so the script becomes a working blue print as to how to handle calls. This is a process that evolves. The answering service/client relationship is something that should be a learning experience.