Crosstrak Monitoring And Reporting Provide The Ultimate In Avaya Support

Converged communications networks have revolutionized the way that companies do business by integrating voice, data and video technologies

. While the technology has made communication more cost effective, productive, and easier than ever, they all dont amount to anything, and it doesnt make any difference how productive they can make your business, if they arent functioning correctly. With the complexity of todays cutting edge converged communications networks, it can be difficult to manage problems, support and installation.

Cross Telecom has come up with a support system that can keep up with your network in real-time. CrossTrak is a proactive remote monitoring service designed to ensure the availability and health of your converged communications network. This unique approach proactively responds to system issues by providing Cross engineers with a complete real-time view of your communication solutions status. This integral component of CrossNet Maintenance serves as either a stand-alone or complement to Avayas device-based EXPERT Systems. An alert system immediately notifies Cross with complete information so that appropriate corrective action is taken.

As a part of the CrossTrak portal you are able to capture and store historical trend data through an optional secure web portal. By teaming up with Cross engineers to review historical data, you will identify developing patterns and trends that affect your communications systems and help you to make critical business decisions. Data can be viewed in many different ways and modified within the CrossTrak portal according to component, length of time, and graphical view.

Cross also offers network consulting, device mapping and identification, and security consulting to account for unique staffing, connectivity or security requirements related to the implementation of CrossTrak. This makes sure that you get the most out of your network solution. Additionally, Cross can provide design and network troubleshooting related to the implementation of CrossTalk so that your transition into the service can be smooth. CrossTalk support provides peace of mind so you can rest easy knowing your converged communications network is secure. With the addition of CrossTrak, Cross Telecom is improving their products and services aimed at making converged communication network solutions more user-friendly, powerful and cost effective than ever.

Cross is an Avaya Premier, National Platinum Business Partner and Avaya Business Partner of the Year award winner. By providing a complete portfolio of Voice, Data, IP Telephony, Wireless, CrossNet Maintenance and Support, Professional Services and Cross University, Cross has defined itself as a complete end-to-end integrator of converged technologies nationwide. Having one of the largest and most experienced technical teams within the industry, Cross delivers business transforming communications solutions that will create a distinct competitive advantage for our customers. For award winning customer service on Avaya telecommunication products, contact Cross Telecom to meet your needs.

by: J.Smith

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