Customer Satisfaction, Smart Meters And The Utility Billing Process

Customer Satisfaction, Smart Meters and the Utility Billing Process

Billing is a hugely expensive process within a utility, and billing systems cost an incredible amount of money to replace. The introduction of smart meters places an enormous amount of pressure on the technology that underpins a utility''s meter-to-cash value chain and will force utilities to replace their legacy billing systems.( http://www.bharatbook.com/detail.asp?id=135939&rt=Customer-Satisfaction-Smart-Meters-and-the-Utility-Billing-Process.html )

Scope

*The causes of customer complaints surrounding utility billing

*How smart metering will be a significant driver of billing system investments in the next ten years

*How utilities must not lose focus of the customer during smart meter deployments

Highlights

Both C&I and residential customers have huge problems with the utility billing process: both sets report problems with bill estimation, while C&I customers struggle with bill clarity and flexibility. These problems are caused largely by lax business processes, poorly motivated staff and technology that fails to meet utilities'' requirements.

Smart metering will be the single most important future driver for CIS investment in the next 10 years. Advanced metering infrastructure (AMI) removes the problems with bill estimation, but also introduces a similar level of complexity in residential billing that utilities currently struggle with when billing C&I customers.

If a utility is to best manage customer satisfaction during and after AMI deployment, a utility will have to invest in bill presentment and associated CRM technologies. Given the current technology gaps, Ovum sees a market opportunity for more advanced CIS software, for instance from vendors with experience in telecommunications billing.

Reasons to Purchase

*Understand the causes of customer complaints surrounding utility billing

*See how smart metering will be a significant driver of billing system investments in the next ten years

*Understand why utilities should invest in bill presentment to manage customer satisfaction during a smart meter deployment.

To know more and to buy a copy of your report feel free to visit : http://www.bharatbook.com/detail.asp?id=135939&rt=Customer-Satisfaction-Smart-Meters-and-the-Utility-Billing-Process.html

Or

Contact us at :

Bharat Book Bureau

Tel: +91 22 27578668

Fax: +91 22 27579131

Email: info@bharatbook.com

Website: www.bharatbook.com

Follow us on twitter: http://twitter.com/3bbharatbook

by:

POST COMMENT

Benefits of Taking Web Hosting Services Lock Service Information About Laser Sintering Rapid Prototype Service Free Email Service Providers Click2call services Need for Emergency Answering Service Epidemiology research & Services Property service A guide to select reliable courier services Tips To Help You Choose Web Hosting Services Locate The Services You Need With Freeads Uk Debt Settlement Servicing Made Easy By Back End Service Providers Acquainted PPC services Mistakes That Would like to Be Avoided