Customer Service Is King In Collision Repair

Price's Collision Centers formula for success is simple: excellent customer service and quality repairs

. Customers who bring their car to Price's Collision Centers expect the work to not only be guaranteed but to also restore their car exactly the way it was before the accident.

After all, a person's car is a major part of his or her livelihood - it's how they get to work, pick their kids up, buy groceries, and enjoy their freedom. Most people take a significant amount of pride in the appearance of their car as well, and they want it to look and run perfectly after a repair.

Unfortunately, some collision repair businesses operate with a philosophy that places profits and minimal operating costs over true customer satisfaction and excellent results. This is often due to the insurance companies they work with.

Most collision repair shops are closely tied to a specific insurance company, and they are under strict rules and regulations to produce the maximum profit. In other words, neither the collision repair business nor the insurance company has the best interests of the customer in mind at any point during the repair process.

Price's Collision Centers, however, works with all major insurance companies, and is the preferred repair center for State Farm Insurance's Select Service Repair program as well as Tennessee Farm Bureau Auto Insurance's repair program. Both of these insurance companies share the same vision and business philosophy as Price's Collision Centers, which is providing customers with the highest quality repair work possible.

Many collision centers receive the bulk of their business from insurance company referrals. In turn, they are frequently placed under extreme pressure to operate as cheaply as possible to reduce costs.

This means they often have to use cheap secondhand or generic parts when completing a repair job, leading to less than satisfactory work. The insurance companies also force the collision repair companies to work through huge amounts of red tape, which can increase costs for the customer and slow down completion times.

Price's Collision Centers, on the other hand, is a strong advocate for their customers, not for the insurance companies. They frequently challenge the restrictions and limitations imposed by insurance companies in order to provide the best customer service and repair work possible. This is evident in their guarantees, including a guarantee against a repaired car losing value, a guarantee on estimated completion dates, and a guarantee for life on all repairs.

Price's Collision Centers is owned by Bobby Price Jr.Bobby Price Jr. and has an A+ rating from the Better Business Bureau.

by: James Simpson

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