In terms of payment and shifts, the call centers have to carefully work it out
. Because they are more likely to yearn for a day job when they can actually handle such problems and solve them, the BPO unit has to compensate monetarily and otherwise. You have to flexible with their times, offer them the technical support that they need and understand that their working pattern may be slightly different as opposed to the ways of business process outsourcing. But if you can adapt to their little idiosyncrasies, you will have a crack team of specialized call center agents working for you.