Customer Updates With Shipping Status

When a customer is using LTL carries to move their goods across the country for them

, there are a number of things that they're going to expect in terms of service from the leading companies that provide this service. Obviously, they are going to want their packages delivered in a timely fashion without any damage being sustained by the packages. There are other services that customers using these services have come to expect though, and foremost among these is the ability to be updated with their shipping status as it changes during the course of a delivery.

There are several ways that courier companies provide this kind of service. First of all, the best courier companies usually have a way for customers to check their statuses on their own whenever they want. The courier company will update the statuses in their system and then provide methods for the customers to check those status updates whenever they want. These methods are usually through a telephone system, or on the company webpage. The customer can enter the reference number given to them by the courier to view the current status of their shipment.

There are also other situations where the courier company may take a more proactive approach to contacting the client company with the status of their shipment. This will depend on any particular options that the client may opt in to, and will depend also on the particular status. For instance, when a package has been successfully delivered, the courier may contact the client with an instant proof of delivery if that was requested.

Another status that customers are updated with directly is if something has happened which will greatly delay their packages. A small delay in shipping will usually only be posted on the automatic status update systems. Larger delays though will usually result in the courier contacting the customer directly.

There are several methods that a courier may choose to contact their customers through if they deem it necessary. If it is something that they believe can wait, they will usually choose email. That is because this is the quickest method of communication and is also the preferred contact method of most customers. However, if something drastic has taken place such as an order being seized at customs or destroyed in a vehicle accident, they will usually contact the client directly via telephone. Customer might also be contacted with other status updates if they have requested that service.

by: Everette Lyons

POST COMMENT

The Breakdown Services Essentials Microsoft Drives Customer Success with Microsoft Dynamics CRM The Primary Use Of Cleaning Services Safe And Sound Payday Loan Service For Borrowers Buffalo Limo Service Different Communication Services Are Very Important Nowadays So That The People Can Keep In Touch Wi Satellite Communication Services From Your Duct Cleaning Service Provider Benefits Of Calibration Service And Material Testing 32 Church of Scientology Volunteers Give the Gift of Life, Capping Off a Successful 2010 for Florida Blood Services Conferencing Service In Daily Life Gurgaon Packers Movers And Services Hire The Services Of Dallas Apartment Mover For Trouble Free Relocation