Customer care – the essence of a company's success

How do you define good customer service? It is not only the use of the telephone

dealing with enquiries and requests using plain English but also how effectively you deal with in all circumstances and responding promptly, efficiently and courteously. Right from replying to a letter of complaint via e-mail to responding over the phone, it depends on the manner they are executed. Meeting customers' needs is the very essence of a company's success and Safaricom has been able to live up to the expectations of its customers since its inception in the year 1997. During the thirteen years of its operation, Safaricom has built a reputation of trust as corroborated by its 12 million plus subscribers in Kenya. It is all a result of excellent customer care and customer service support. The mobile communication honcho offers a range of products and services; you can dial the Safaricom customer care number for any confusion, queries, gaining information or placing of complaints.

Much have been spoken of about the Safaricom customer service in blog forums and review sections on web. There are dedicated call lines for postpaid, prepaid, and data services. You can also send e-mails to get your service requests processed. The Safaricom customer care number for prepaid subscribers is 100 (free) which can be reached from your Safaricom line; there is another Safaricom customer care line +254 20 427 2100 using which you will have to pay a nominal amount. As postpaid users you can dial 200 (free), also a Safaricom customer care number; you can as well dial +254 20 427 2200 (chargeable). The customer service executives can be contacted at advantage@safaricom.co.ke. too. Safaricom has even advocated and implemented an environment friendly drive of filling the power shortage afflicting Kenya's mobile communications network through energy solutions combining wind, solar power, and diesel. This is directed towards satisfying the customer with uninterrupted services in the network.

Customer care the essence of a company's success

By: Ritu Jain

POST COMMENT

An Architectural Drafting India Expert Serves Outsourcing Architectural Services How A Good Feedback System Can Help A Hotel Assess Customer Satisfaction And Encourage Performance Find The Most Reliable Cleaning Service Company In Houston Best Ten Ways To Use An Seo Link Building Service Development Under It Services Blog Development Services HR Services Hiring Junk Removal Services For Your Spring Cleaning What To Know Before Hiring A Junk Removal Service Data Cabling Experts Of Toronto Offers Innumerable Services Why Use a Directory Submission Service (DSS)? PressPass – Your Most Convenient Accreditation Service For Big Events The Best Visa Services in Vietnam