Another key aspect can be the centralized database as well as decentralized operational mechanism of your live chat software
. In short it means all your records can be racked up in one database while you can route any chat or conversation to any person around the world, who is offering live chat service as your representative. This facility is very strategic when dealing with services sector on internet because it often requires more than one person to complete the process and automatic or manual routing is necessary. Besides these factors, anything which can serve as a catalyst in bring customers' loyalty through live chat service should be incorporated into the live chat software in order to bring more business and success.